Back Porch Pickup

While the library reopened to the public on June 2nd, we realize that everyone might not be ready to enter a public building. Our back porch pickup program will continue to make our collection accessible to everyone. You can reserve items through the online catalog, email us at info@rockportlibrary.org, or call us at 978-546-6934. Please use whichever form of communication works best for you!

We will let you know when your items are available and when you are ready you can come to the back porch during any of our open hours to pick them up. When you arrive, ring the doorbell attached to our curbside pickup cart, and we will bring out your items and place them on a cart for you to pick up.

More Details…

How do I place an order?

If you know what you’d like, you can log in to the library’s catalog online and make a request! When your items are available, we will notify you to come to pick them up.

Statewide delivery service (ILL) among libraries has been restored so that you can go ahead place requests from other libraries (choose from over five million items in our 36-member network alone)! Please keep in mind that transit and fulfillment time might take a little longer at first, as we work to return the large backlog of items to their owning libraries.

Hint: To get items even faster, you can always click the “Only Show Available” button, which will display items currently checked in at our library and reduce some of the turnaround time in filling your order.

If you need help placing holds or would prefer to have a staff member assist you – no problem! We have staff ready to help over the phone. Call us at 978-546-6934. Please be patient! We may be busy as we roll out this service.

What are your hours for the Library Pickup Service?
Starting Thursday, June 2nd, you may pick up your orders during any of our normal hours.

How You’ll Be Notified
When your items are ready, you will be notified according to the preference you’ve set on your account – which is usually either email, phone call, or text. You can pick up your order during any of our open hours after you’re notified.

How Will Pickup Work?
When you come to the library, simply ring the doorbell attached to the curbside pickup cart outside, and the staff will bring your items out to you. The staff will place the bagged items on a cart for you to pick up. You can take the bag and enjoy! All items will be checked out to you, and the receipt will inform you of the due dates.

A staff member will be near the door to answer questions. At this time, we do not have the staffing capacity to deliver items to cars, but if you need special assistance, please call us at 978-546-6934, and we will try to find a way to accommodate your needs.

Returns
If you’re returning items while you’re here, please place them in the outdoor return bin.

For everyone’s safety, we cannot accept any donations of books or other physical material at this time.

Need Help?
Are you not sure what you want? Would you like some help placing requests? Do you have any questions about using the pickup service? Call us at 978-546-6934, and we’ll help you with whatever you need.

For questions about the library’s phased reopening plan, please or email Library Director Cindy Grove.